Tech Tip Tuesday for HR
Accountability: Best HR Tips in Tech for K.P.I. or S.M.A.R.T. Goals
Let’s get some acronym jargon out of the way:
K.P.I. = Key Performance Indicator
S.M.A.R.T. = Specific, Measurable, Achievable, Relevant, Time-Bound Goals
Levant Technologies follows the Gazelle business coaching Key Performance Indicator standards set forth by the Scale Up movement and books.
Beyond basic job descriptions written in a clearer stoplight format for tracking quantitative actions and input of effort, Levant also encourages employees to take “ownership” in certain groups. We are active in multiple Business Network International (BNI meetings) as well as Norman, Moore, and Greater Oklahoma City Chambers for example. Each staff member takes “Lead Ownership” of interacting and attending one group. They are told the cost, and the return on investment expected by the CEO. They track their own results with the group (such as number of meetings attended, number of people they meet, and the number of those who become potential customers or referral partners). They know the ROI dollar figure they are expected to close in new sales to make their effort and time spent volunteering in that group worthwhile to the company overall.
They are allowed free reign of their innovative techniques and methods of developing those long-term relationships to establish what is typically a 1-3 year sales cycle before a contact may become a customer. Their creativity in meeting places, coffees and lunches, organizing their own small group referral sessions, sending their Chamber friends articles of importance to their industry, connecting with them on LinkedIn, and helping build trust is their own. The CEO provides training and remains available for questions and guidance, but each staffer and each group is unique; each employee’s creativity with thank-you cards and personalized follow-up allows for a direct connection to the ROI they achieve.